Frequently Asked Questions about Les Écrins de Belvédère

FAQ

Validation of the reservation implies acceptance of the Terms and Conditions and these rules.

These rules will allow you and other guests to have a wonderful holiday in the Mercantour. 

OPENING HOURS AND CHECK-IN

What time can we arrive?


We ask that you let us know the time you expect to arrive.

If after 6:00 p.m. we have not heard from you regarding your arrival, your reservation may be canceled without notice and without possible refund.

Arrivals are possible from 4:00 p.m. to 6:00 p.m. with a reception, then without time limit with the key box system.

Please inform us in advance if you wish to arrive after 6:00 p.m. and benefit from this key box, otherwise it may not be available. We will send you an email with all the necessary information and the code for the key box.

After 6:00 p.m. for a welcome with our staff, an additional €15 will be requested.

At what time should we vacate the hut on the day of departure?
We ask that you vacate your cabin before 10:30 a.m.

Length of stay ?
The customer when booking agrees to respect the GCS and the fixed term. Under no circumstances may he claim any retention in the premises after this date.

 

Access :

Access by car is via a dirt track for the last 3 km.
Even the lowest cars can access it, you just have to drive slowly…

Being in an area affected by mountain law, equipment (snow/rain tyre, socks, chains, etc.) is mandatory. No cancellation may give rise to a refund or postponement of the reservation for this reason.

We remind our guests that we are located in the mountains, so even in good weather, plan warm things (just in case!).
In addition, closed, flat and comfortable shoes are strongly recommended.


Opening times?

We are open all year round, except during exceptional holidays.

We are open from Thursday 4:00 p.m. to Wednesday 12:00 p.m.
Closed from Wednesday 11 a.m. to Thursday 4 p.m.

Switchboard during opening hours: 8:30 a.m. to 12:00 p.m. / 4:00 p.m. to 8:00 p.m.

Do not hesitate to leave us a voice message or send us an email (lesecrinsdebelvedere@gmail.com) and we will respond to you within 24 hours.

Closing in 2022:

- From December 23 to 29 inclusive 2022

RESERVATION & PAYMENT

Are the availabilities visible on the website up to date?


Yes, all our reservations are updated instantly and the availabilities visible in the Reservation tab are real. Be careful if you do not select a particular accommodation, the calendar gives you the availability on our 5 accommodations. A date may therefore be available (mark in white on the calendar) but no longer on this or that accommodation.

For Smartbox, Dakotabox or wonderbox reservations:

To make your reservations via a Smartbox or a Dakotabox, you must go to the smartbox or dakotabox website directly. For wonderboxes, you must contact us by email with your box number and the desired dates.
Smartboxes, dakotaboxes or wonderboxes are accepted on Lov'nid accommodation but only on certain days (except Saturdays from May to September) and during certain periods. However, they are not accepted on the Hobbit hut.
Smartboxes, dakotaboxes and wonderboxes are accepted on Bergers' room without any day conditions.

Having only two Lov'nid huts, only one of the lov'nids is left open for reservations via the boxes.

 

Is a deposit payable?

We ask that you pay for your entire stay 30 days prior to your arrival in order to validate your reservation.

What payment methods are available to me?
When you book on our website, payment by secure credit card is automatically offered to you.

For reservations by holiday vouchers, please contact us directly. A credit card imprint will be requested.

You can ask us to pay part of your reservation with a deposit before your arrival. Any faith these will not be refunded in case of cancellation before your arrival.

On site, you can pay in cash or credit card (over €15). We also accept ANCV checks for on-site payments.

 

How to offer a night in the form of a gift voucher?

To offer a gift voucher, go directly to our online store: https://lesecrinsdebelvedere.secretbox.fr/!

You will find gift vouchers, checks with a fixed or free amount.

 

I am pregnant, can I come to a cabin?

It may be inadvisable to access our cabins when you are pregnant, if you still want to come, we are not held responsible in the event of a problem.

Can I come with a baby?

The hut is accessible with children from 4 to 12 years old, who will stay with you in the same bed.

A supplement is requested according to the chosen formula!

 

I have vertigo, can I still sleep in a cabin?

Of course ! Our Lov'Nids are only 4 meters high. In addition, our cabins are accessible via stairs and secure rope bridges.

Overcome your fears, relax and climb to our heavenly nests… Believe us, you won't regret it!
 

Are we allowed to smoke?

Spaces authorized for smoking are available in front of the reception house.
For security reasons, it is not allowed to smoke on the estate, and for reasons of respect, it is forbidden to smoke on the platforms as well as in the Lov'Nids. Any violation may result in cleaning penalties and prosecution for damages.
 

Can we come with a pet?

For security reasons (many free animals and guard dogs) and hygiene, pets are not accepted within our domain. Any violation may result in the cancellation of the stay without possible refund.

Persons with Disabilities:

Unfortunately, given the specificity of the terrain (sloping, on a dirt and stone road), we people with disabilities cannot access our accommodation.
If any person with a disability and despite our recommendations wishes to access our accommodation, we reject all responsibility in the event of an accident. Similarly, in the event of impassive access to accommodation, no refund can be requested.

In the event of non-compliance with the prohibitions, the owner gives himself the right to put an end to the stay, without reimbursement or possible recourse.

 

CANCELLATIONS

Cancellation by the customer:

a) Cancellation before the stay: 

If the cancellation occurs less than 30 days before the beginning of the stay, the sums paid will be retained by the owner. 

If the cancellation occurs more than 30 days before the start of the stay, the full amount will be refunded to the customer. 

(b) No-show:

If the guest does not appear at the scheduled arrival time, the owner has the right to make use of the rooms and will retain the full amount paid. 

c) Cancellation during the stay: 

In the event of a shortened stay, the price corresponding to the cost of the accommodation and options shall be retained in full by the owner. 

Cancellation by the owner:

When the owner cancels the reservation before the beginning of the stay, he will inform the client by registered letter with acknowledgement of receipt or by e-mail if the time limits do not allow it. 

Without prejudice to any claims for damages, the client will be reimbursed in the form of a credit note/gift voucher valid for the entire estate.

In case of force majeure, the owner has the right to cancel the stay, without notice. 

Stays will then be reimbursed in the form of a credit note/voucher valid for one year on the entire estate.

INSIDE THE CABINS

Are animals allowed?
Unfortunately, we cannot accept our animal friends for health and safety reasons.

How is the bedding?
The round beds are 215 cm (23 cm thick).

They are all equipped with pillows, bolsters and duvets with, depending on the season, plaids to reassure the more cautious.

Are sheets provided?
Everything is provided for a cozy and comfortable stay! Bed sheets and towels are provided.


Water ? Shower ? Toilet ? Heating ?
Our huts are equipped with electricity and heating, sheep's wool, used as insulation, allows great comfort in temperature.

An access point to a supply of drinking water (hot and cold) is available in the sanitary cabin with soap, towels and washcloths.

A cabin with a shared shower is also available.
The toilets offered are shared dry toilets.

Sanitary facilities are common to both Lov'Nids

How do we get the luggage into the cabins?
The rope by which we deliver the baskets also makes it possible to winch light luggage. This is why you need to charge them to a minimum.

Can we bring candles?
It is forbidden to use any flame object.

Is there Wi-Fi ?

Our accommodations are no longer equipped with wifi. We think the time is right to disconnect and offer you a moment out of time to escape from your daily life.

LAYOUT OF THE ESTATE

Are the cabins close to each other?

Our cabins have been designed for maximum privacy. A distance of at least 20 metres separates the cabins. Enjoy the peace and quiet, you are alone in the world!

The cabins are in the heart of the Mercantour Park:

The cabins are located in a wooded area of the Mercantour Park.

When moving about and walking, please respect the calm of the site.

On your arrival, we will accompany you to the site to show you around!

DINING

Is breakfast included?

Yes, table d'hôte breakfast is included in the price of our accommodation.

 

Service and dining area: 

Dining service is available only in the evening by reservation. The principle is that of table d'hôtes, with a set menu (not defined in advance and constantly changing).

 

During the summer months, the meal will be served on the outdoor terrace (capacity of 12 people), except in the event of bad weather when the meal will be served either at an indoor table (capacity of 6 people) or as a packed meal.

 

In winter, meals can be served either at an indoor table (maximum 6 people) or as a packed meal. Because of the limited space and the nature of the table d'hôtes (no frozen products and products cooked fresh daily), reservations must be made at least 48 hours before your arrival.

Can we bring our own meal?

Our Lov'Nids and our rooms are not equipped with kitchens or refrigerators.

In the Cabane du Hobbit you will find a fridge as well as a microwave combination oven. 

However, you can bring your own meals, the only requirement is that you sort and dispose of your rubbish in the facilities provided and do not leave anything in the rooms or communal areas.